New Residents Welcome Center

For a new resident the hardest part of moving can be just knowing who to call to get basic services. If you are a new resident, or plan to be, we hope this list of service providers will make your move easier. Not all of these services will apply to residents moving out of the city limits border.

For new or returning SIU students Click here for Back to School Information:

More Information about SIU and quick go to links are available on the Southern Illinois University Page:

All Forms and Applications that are listed on the City's Website can be accessed here.



Water & Sewer Service Request Form

You may apply for Water and Sewer Service from the City of Carbondale by the following ways:

  1. Fax: - Go to "water/sewer/refuse service connect form"
  2. By Mail: - Go to "water/sewer/refuse service connect form"
    NOTE:  If you are going to mail your service connect form please allow 2 weeks, for your service request to be received and processed by the City's Water Office.
  3. In person: - Water Office is located in the City Hall/Civic Center building located at 200 South Illinois Avenue in Carbondale, Illinois.
    Hours of Operation are 8:00 a.m. - 4:30 p.m. Monday - Friday. Phone No. 618-457-3265

 Supplied by the City of Carbondale from Cedar Lake.

For New or Existing Customers:

For New or Existing Customers needing to change; disconnect; transfer accounts or pay a bill, come by the Water Office located within City Hall at 200 S. Illinois Ave, Carbondale or call at 618-457-3265 to get more information.

For existing customers experiencing a water outage, sewer backup or for an emergency please call the water and sewer hot line available 24hrs a day: 618-529-1731

Landlords Section Only:

Please register your rental property.

“Landlords wishing to have water for rental cleaning contact us about our 10 day courtesy connect (618) 457-3265”

  • No deposit required
  • Water can be connected on a date designated by you and left on for 10 consecutive days
  • 100 gallons of water courtesy of the City (if more than 100 gallons is used all usage will be billed to you)


Egyptian Electric 618-684-2143
AmerenCIPS 888-789-2477

Natural Gas

AmerenCIPS 888-789-2477
Pipeline source Texas Eastern


Frontier Residential Customers 877-462-4008
Business Customers 877-462-4008

Television and Internet

Frontier Residential Customers 877-462-4008 or Access Frontier Website
Cable/Internet by Mediacom 888-500-4847 or Access Mediacom Website
Satellite by DirecTV 877-644-1928 or Access DirecTV Website
Internet Providers or Access Internet Providers Website
DISH Network TV Service 855-337-8532 or Access the DISH Website 


State of Illinois Drivers Education Information:

Effective July 1, 2014 Public Act 98-167 requires Illinois driver’s license applicants ages 18, 19, or 20, who have never previously been licensed or completed an approved driver education course, to complete a six hour Adult Driver Education Course.

The Adult Driver Education Course can only be taught by providers certified by the Secretary of State. Courses may be taught in a classroom setting or online, depending on the certification of a provider. Completion of an Adult Driver Education Course from a provider NOT LISTED, will not be accepted.

Upon successful completion of this course a certificate of completion will be provided to you and then you may visit a Secretary of State Driver Services facility to complete your vision, written and road test.

Follow this link to access the State of Illinois Driving and Bicycling publications.



Rail Service
Canadian National Railroad - Chicago to New Orleans - 16 daily trains with 3 daily Amtrak trains
Carbondale has a traincar maintenance facility and the distance to the nearest piggyback service is 10 miles

Motor Carrier
Greyhound Bus Lines - 905 E. Main 618-549-3495
West Bus Service (Charters) - RR 7 New Era Road 618-549-3913
Distance to nearest interstate interchange: 12 miles
Number of local terminals: 2
Number of carriers: 6
(Includes intra and interstate carriers)

Air Service
Southern Illinois Airport
Located 2 miles from Carbondale
Type of runway: hard surface
Length of runway: 6,500 feet
Unicom radio: 122.95
Instrument landing system, VOR, Non-directional beacon

Williamson County Airport
Located 10 miles east of Carbondale at Hwy 13 & Hwy 148 Marion, IL
Terminal Building: 618-993-3353

Saluki Bus Service
The Saluki Express mass transit system is SIU Carbondale's answer to parking and traffic problems.
For more information access the Saluki Bus Service Webpage.




Show Menu
Hide Menu